What we collect, and why.

Last updated: August 2026

1. Information we collect

To run a doorstep service we need a small amount of information from you:

• Your name and phone number, used to identify your order and contact you about pickup and delivery
• Your pickup and delivery address
• Details of the garments you hand over, including counts, weights, fabric notes and any pre-existing damage recorded at collection
• Photographs of garments where condition needs to be recorded before processing
• Payment status and amounts (we do not store card or UPI credentials)

If you contact us on WhatsApp or by phone, the content of that conversation is held by us and by your messaging provider under their own terms.

2. How we use it

Your information is used to operate your order and nothing else:

• Routing pickup and delivery to the correct address
• Generating your bill from the verified weight or piece count taken at your door
• Sending order updates by WhatsApp, SMS or call
• Resolving complaints, rewash requests or garment queries
• Meeting tax and invoicing obligations

3. Photographs of garments

Where a garment arrives with existing damage, a stain requiring specific treatment, or an unusual fabric, we photograph it at collection. This protects both sides: it records the condition a garment was in before we accepted it, and it gives our team the information needed to choose the right process.

These photographs are linked to your order only, and are not used for marketing without your explicit permission.

4. Who we share information with

We share your information only with parties needed to deliver the service:

• Our own collection and delivery staff, who see the address and order details for their assigned tasks
• Payment providers, where you choose to pay online
• Messaging providers, for order updates
• Our accountant and tax authorities, where required by law

We do not pass your contact details to any third party for their own marketing.

5. How long we keep it

Order records, invoices and payment records are retained for the period required under Indian tax law. Garment photographs are retained while the order is active and for a reasonable period afterwards in case a query is raised, then deleted.

If you ask us to delete your account information, we will do so except where we are legally required to retain invoice records.

6. Your choices

You can ask us at any time to:

• Tell you what information we hold about you
• Correct anything that is wrong
• Delete your contact details and address from our records
• Stop sending you service messages that are not essential to an active order

Contact us using the details below and we will respond within a reasonable time.

7. Security

Access to customer records is limited to staff who need it to do their work. Information is transmitted over secure connections, and payment credentials are never stored by us.

No system is completely secure. If a breach ever affects your information, we will tell you.

8. Changes to this policy

If this policy changes, the updated version will appear on this page with a new date at the top. Significant changes will be communicated to active customers directly.