If something is not right, tell us.

Last updated: August 2026

1. Cancelling a pickup

You can cancel a scheduled pickup at any time before our staff arrives, at no charge. Call or WhatsApp us and the slot is released.

If you have already paid online and cancel before collection, the full amount is refunded to the original payment method, normally within 5–7 working days.

2. Cancelling after collection

Once garments have been collected and processing has begun, an order cannot be cancelled, because the work has already been done on your items. If collection has happened but processing has not yet started, contact us immediately and we will return the garments unprocessed at no charge.

3. Billing questions

Your final bill is calculated at your door from the verified weight or piece count, in front of you. This is deliberate: it removes the most common disagreement in per-kilogram laundry.

If you believe the bill is still wrong, raise it within 48 hours of delivery. We review the collection record and correct any verified difference.

4. Quality — rewash first

If a garment is not cleaned or finished to standard, tell us within 48 hours of delivery and we will collect it and redo the work free of charge.

If the garment still does not meet standard after a rewash, we refund the charge for that item.

5. Damage and loss

Garments are counted at collection and checked again before return. Pre-existing damage is recorded and photographed at your door before we accept an item, so that both sides know the condition it arrived in.

If an item is nonetheless damaged or lost through our handling, report it within 48 hours of delivery. Verified claims are settled fairly, taking into account the age and condition of the garment, and the service charge for that item is refunded.

What we cannot accept responsibility for

• Damage arising from a manufacturing defect or a fabric that fails under normal correct processing
• Colour bleeding from a garment that was not colourfast, where this could not reasonably have been detected
• Deterioration of items already flagged as damaged or fragile at collection
• Items left in pockets

Where a garment carries known risk — a delicate fabric, an unusual finish, an existing weakness — we will tell you before processing and let you decide.

6. How refunds are paid

Refunds are returned to the original payment method where payment was made online. Where payment was made in cash, refunds are paid in cash or by UPI transfer, whichever you prefer.

Approved refunds are normally processed within 5–7 working days.

7. How to raise an issue

Call or WhatsApp +91 96255 62651 with your name, the collection date and a photograph where relevant. Raising it early makes it far easier to resolve, which is why the 48-hour window matters.